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Oud 19 juni 2009, 20:29
MrDroopy's schermafbeelding
MrDroopy MrDroopy is offline
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Geregistreerd: 7 juli 2008
Locatie: Voorburg
Ziggo Internet: Connect&Play Max | Ziggo CH7465LG Connect Box | d-link dir-855
DTV: Horizon | Humax 5200c | Cisco 8455 | Samsung dcb-h360r | FireDTV
Berichten: 1.259

You have to write a letter in which you describe the problem and the steps you have taken. Tell them you have the right for a proper working device and services as described by them, according to the dutch and european law. Then demand them to fix this problem within a reasonable term (14 days) and if the fail to do so that you will unbind the contract and demand a full restitution of the money paid for the decoder, the money paid for subscription and other costs you had to make. Include the details on the costs in the letter. Send this letter "aangetekend" via a postal office and ask for a delivery receipt.