Oorspronkelijk geplaatst door timmymagic
It has been three days now, is this normal?
In the UK it takes maybe 5 minutes and a modem reboot for the upgrade to come through, maybe it was not upgraded properly?
Just call them again to check.
Normally you should receive a confirmation by letter after a couple of days. Then after a modem reboot the new speed should be there. Did you reboot your modem ? (by switching power off and on, not
by the standby-button if there is one on the modem)
Did you check the "mijn ziggo
" part of the ziggo site ? There you can see all your products and see if they have upgraded it already. (login with the first part of your main email adress -before the @-sign- with the password of that emailaccount)